Refunds, Returns, and Exchange PolicyUpdated 3 months ago

AlphaTouch Returns, Exchanges, and Refunds Policy

At AlphaTouch, we are dedicated to ensuring your utmost satisfaction with our products. We have updated our policy to clarify the process of returns, exchanges, and refunds, ensuring a smooth and fair experience for all our customers:

Return and Exchange Policy:

• Returns and Refunds:
  • We accept returns within 30 days from the delivery date. For a return to be eligible, the product must be in its original condition. To initiate a return, please contact us through our contact form or at [email protected]. We will guide you through the return process.
    The product should be returned to the address provided by our team. We recommend using trackable shipping for returns, as we cannot be responsible for lost packages or errors by the delivery company. Upon receipt and inspection of the product, a refund will be processed, excluding the cost of insured shipping which is non-refundable.
    Please Note: You are responsible for all costs associated with returning the product. These costs are non-refundable.
• Non-Refundable Circumstances:
  • We will not issue a refund if:
    • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
    • Orders marked as “Delivered” with valid tracking information. If you cannot locate the item, please contact the shipping carrier directly for assistance.
• Damaged or Incorrect Orders:
  • If your order arrives damaged or if you receive the wrong item/quantity, please contact our customer service team immediately at [email protected] and provide a photo/video of the damage. We will address the issue promptly by sending a replacement or offering an exchange gift card for use on alphatouch.com.
• Lost Packages: 
  • Packages lost by the shipping carrier are not eligible for a refund. In such cases, please contact the carrier with your tracking number for assistance. If you can provide proof of the package being lost, you may be eligible for a reshipment. Please contact us at [email protected] with the necessary documentation.

Cancellations and Refunds for Orders in Transit:

• No Cancellation or Refunds for In-Transit Orders:
  • Orders that have already been shipped cannot be canceled or refunded. This doesn't apply to orders that are in transit for 7 and more days over the estimated delivery time.
• Address Changes:
  • For address modifications on in-transit orders, please contact the carrier directly. AlphaTouch is not responsible for address changes once the order is shipped.
• Cancellation After Dispatch:
  • If you decide to cancel your order after shipment, you can receive the product and follow our standard return process, or you can refuse delivery, allowing the package to be returned to us.

Your satisfaction is paramount to us at AlphaTouch. We are here to assist with any concerns or questions you may have regarding our products. Thank you for choosing AlphaTouch.